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Imperial Oil Privacy Policy

At Imperial Oil, protecting the personal information of valued customers like you is very important to us. And giving you choice about how you use the essoextra.com web site is also one of our priorities.

If you choose, you can visit essoextra.com to find out exciting details about current contests, read answers to frequently asked questions, and look at all the Esso Extra rewards you can earn. In these cases, you do not need to share any personal information with us.

However, you may also choose to visit essoextra.com at any time to find out the following information about your Esso Extra account, including:

  • The number of points you've earned
  • The total number of points required to redeem your next Esso Extra reward

In this case, to ensure that your privacy is protected, you will be required to create an online profile. When creating an online profile, you will be prompted to provide personal information to confirm that your identity matches our records and you will be required to submit a username and password for security purposes. Your username and password will be required to gain access to your account on future visits to essoextra.com.

As an Esso Extra member, you have the choice to occasionally receive emails with personalized offers for bonus points, exclusive contests and new rewards. If you choose to no longer receive these emails you can request to be removed at any time.

Imperial Oil does not sell or rent any of your personal information.

Access to your personal Esso Extra member information

To give you access to your current Esso Extra member information when you visit the site, all you need to do is enter your Esso Extra member number - either the number on your Esso Extra card, the member number on your RBC Royal Bank Esso Visa* card (on the lower left corner below your name), or the number engraved on your Speedpass key tag. Your name and personal points balance will instantly appear.

For any financial information pertaining to your RBC Royal Bank Esso Visa card, please visit Royal Bank online at royalbank.com or simply call 1-800-ROYAL 1-2 (1-800-769-2512).

Personal Identification with "Cookies"

When you visit essoextra.com and access your personal information, a small coded file - called a "cookie" - will be stored on your computer. This ensures that every time you visit essoextra.com, your computer will automatically go to the page asking for your Esso Extra member number to access your personal information. It also allows Esso to recognize you and customize your experience at essoextra.com With most browsers, you have the option of disabling your "cookies." This is also an option for you, but in order to offer you services such as points balance and contest entry updates, your "cookies" need to be enabled.

Advanced Technology to Protect your Privacy

Imperial Oil has ensured that a proven, advanced security system is protecting your personal information. On essoextra.com, Imperial Oil uses Secure Socket Layers (SSL) which encrypts your personal information while it's travelling to and from our server. The information is decrypted only in the protected environment of our server.

Online Legal Terms and Conditions

Imperial Oil is bound by law to disclose any personal information about its customers to satisfy any law, regulation or government regulations. To that end, we will cooperate with any law enforcement body in any investigation about unlawful activity on this site.

Imperial Oil also reserves the right to protect the rights and property of Imperial Oil and its partner companies.

All personal information is maintained in a separate file for the purposes of Esso Extra promotions and the marketing of goods and services by Imperial Oil alone or in conjunction with other third parties. Your file is located at the offices of Imperial Oil's representative currently located in Toronto, Ontario. Only Imperial Oil employees, and its duly authorized representatives and agents, who have a need to access your file in carrying out their responsibilities, will have such access. You have a right to access the personal information contained in your file. Your use of the Esso Extra card, RBC Royal Bank Visa* card, or Speedpass shall constitute consent to our continued maintenance of your file and to the sharing of information in your file with third parties for the purposes set out above. If you wish to access, request a correction or have us discontinue maintenance of your file, or to withdraw your consent to the use or disclosure of information in your file, or to make a complaint or inquiry, you should write to Imperial Oil, 165 University Ave., Suite A-450, Toronto, Ontario, M5H 3B8 or call 1-800-567-3776.