Privacy Policy

At Imperial Oil, protecting the personal information of valued customers like you is very important to us.

Policy Scope and Application:

This policy relates to the Personal Information collected by Imperial Oil, its affiliates, retail locations, as well as as part of the Esso Extra program.

This policy applies to the collection, storage, use, disclosure, protection, verification and accuracy of personal information collected and held by Imperial Oil.

“Personal Information” is any information that identifies you or could be reasonably associated with you. The Personal Information we collect may include contact information such as your name, email address, home address and postal code, phone number as well as specific products and services you purchase in Esso or Mobil branded retail stores or from us online.

Personal Information is collected to ensure proper administration of the Esso Extra program, including management of your account to accurately record your Esso Extra balance and provide you with ongoing services related to your account. Personal information is also used to verify and secure your Esso Extra account.

We limit the collection of your Personal Information to the information that is reasonable necessary to fulfill the purposes for the personal information we identify to you or as otherwise required or permitted by law.

Imperial Oil is committed to ensuring that you are informed about the way in which Personal Information will be used. Imperial Oil is also committed to protecting the privacy and security of the Personal Information of individuals with whom we interact in accordance with applicable privacy legislation.


The Esso Extra program does not use or disclose Personal Information for purposes other than whose for which it is collected, except with your consent or as required by law. We collect, use and disclose your personal information with your consent, which may be express or implied, or as required or permitted by law. By providing us with your personal information, you consent to our collection, use and disclosure of that Personal Information in accordance with this policy.

Your participation in the Esso Extra program shall constitute consent to our continued maintenance of your file and to the sharing of information in your file with third parties for the purposes set out above.

This policy applies to, and giving you choice about how you use the website is one of our priorities.

If you choose, you can visit to find out exciting details about current contests, read answers to frequently asked questions, and look at all the Esso Extra rewards you can earn, you do not need to share any personal information with us.

However, you may also choose to visit at any time to find out the following information about your Esso Extra account, including:

  • The number of points you've earned
  • The total number of points required to redeem your next Esso Extra reward

In this case, to ensure that your privacy is protected, you will be required to create an online profile. When creating an online profile, you will be prompted to provide Personal Information to confirm that your identity matches our records and you will be required to submit a username and password for security purposes.

Your username and password will be required to gain access to your account on future visits to Your personal information contained in your Esso Extra account may be used in our retail locations to verify your identity.

As an Esso Extra member, you have the choice to occasionally receive emails with personalized offers for bonus points, exclusive contests and new rewards. If you choose to no longer receive these emails you can request to be removed at any time.

Imperial Oil does not sell or rent any of your Personal Information.

Access to your personal Esso Extra member information

To access your Esso Extra member information when you visit the Esso Extra website, log into your Esso Extra account. Imperial Oil endeavors to keep Personal Information that it collects accurate and complete. Imperial Oil relies on you to maintain the accuracy and completeness of your Personal Information. Please update your Esso Extra account if your Personal Information changes.

Personal Identification with "Cookies"

When you visit and access your Personal Information, a small coded file - called a "cookie" - will be stored on your computer. This ensures that every time you visit, your computer will automatically go to the page asking for your Esso Extra member number to access your Personal Information. It also allows Imperial Oil to recognize you and customize your experience at With most browsers, you have the option of disabling your "cookies." This is also an option for you, but in order to offer you services such as points balance and contest entry updates, your "cookies" need to be enabled.

Advanced Technology to Protect your Privacy

Imperial Oil has ensured that a proven, advanced security system is protecting your Personal Information. On, Imperial Oil uses Secure Socket Layers (SSL) which encrypts your personal information while it's travelling to and from our server. The information is decrypted only in the protected environment of our server.

Legal Terms and Conditions

Imperial Oil is bound by law to disclose any Personal Information about its customers to satisfy any law, regulation or government regulations. To that end, we will cooperate with any law enforcement body in any investigation about unlawful activity on this site.

Imperial Oil also reserves the right to protect the rights and property of Imperial Oil and its partner companies.

All Personal Information is maintained for the purposes of Esso Extra promotions and the marketing of goods and services by Imperial Oil alone or in conjunction with other third parties. Your Personal Information stored by Imperial’s representative on servers based in Toronto, Ontario. Some or all of the Personal Information we collect may also be stored in a cloud based structure with servers in Canada and in the United States.

Only Imperial Oil employees, and Imperial Oil’s duly authorized representatives and agents, who have a need to access your file in carrying out their responsibilities, will have access to your Personal Information. You have a right to access the Personal Information contained in your file. If you wish to access, request a correction or have us discontinue maintenance of your file, or to withdraw your consent to the use or disclosure of information in your file, or to make a complaint or inquiry, you should write to Esso and Mobil Customer Care P.O. Box 49177 Ogden Calgary, AB T2C 3W5 or call 1-800-567-3776.

Thank you for being a member.
The EXTRA PRIVILEGES program has ended.
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