Program Rules

Esso Extra Rules

The following program rules are effective January 1st, 2021 for those users who joined the Esso Extra program before October 6th, 2020 and are effective immediately for the new Esso Extra members that joined on or after October 6th, 2020

The following rules apply to the Esso ExtraTM Program (the "Program") which is owned by Imperial Oil, a partnership, represented herein by its managing partner, Imperial Oil Limited ("Imperial").

1 Program Overview

1.1 Subject to these rules, Esso Extra Points (the “Points”) are awarded to participants in the Program (“Members”) for eligible purchases at participating Esso™ stations and select Mobil™ stations in Canada (“Participating Stations”). Mobil stations that are adjacent to Loblaw-banner grocery store properties do not participate in the Program. Subject to these rules, Points may be redeemed by Members for rewards. For greater clarity, when referring to joint accounts, “Members” refers to, Master Member, Authorized Redeemer(s), and Joint Member(s), unless indicated otherwise. For the avoidance of any doubt, Authorized Contacts are not considered Members.

1.2 There are three classes of Points addressed in these rules: base Points, bonus Points and promotional Points. The word “Points” includes all three classes of points, unless modified by “base”, “bonus”, or “promotional”.

1.3 Some Esso stations and Mobil stations may not participate in the Program, including without limitation, Mobil stations that are adjacent to Loblaw-banner grocery store properties.

1.4 Members must be residents of Canada and must register their profile either at essoextra.com or by calling 1-800-567-3776 and must provide their full name, valid mailing address and a valid email address in order to redeem any Points accumulated. Members must hold a valid Esso Extra card to participate in the Program. Members may only accrue Points to one account, which may be either an individual or joint account. Only individuals may be Members.

1.5 Members will not earn Points where the following are used in connection with the payment transaction: (a) a PC Financial Mastercard®; or (b) a PC Optimum loyalty card. Members cannot earn Points in a transaction where they earn points under another loyalty program.

2 Account Types

2.1 Members may accrue Points to their individual accounts or may request to accrue Points to one joint account with another Member or Members. A joint account is defined as an account to which 2 or more Members are contributing their Points to. It may only be established by families, community groups or associations, not by businesses. Any Member wishing to accrue Points to a joint account must submit a completed Link Accounts Form designating a ”primary collector” (”Master Member”) to the address indicated on the form. The Master Member and any Authorized Redeemer(s) (as defined in 4.2) will be the only Members of the joint account who can contribute Points to, and redeem Points from, the joint account. Members of the joint account who are neither a Master Member nor an Authorized Redeemer (“Joint Member(s)”) can only contribute Points to the joint account. The Authorized Contact (as defined in 2.5) of a Master Member or Authorized Redeemer may also redeem Points from the joint account. Imperial may limit the number of accounts that can be linked to one joint account. The establishment of the joint account will be effective approximately 2 to 3 weeks after Imperial has received and registered the properly completed Link Accounts Form.

2.2 A Master Member must be a Member and is entitled to accrue Points to the joint account. There will be only one Master Member for each joint account. If the joint account is contributed to by members of a community group, the Master Member must be an individual that holds a title or office in that community group.

2.3 In the case of a joint account, where Imperial has received and registered written notice that a Master Member: (a) does not want to remain as the Master Member; (b) does not want to remain a Member of the joint account; (c) died; or (d) has become bankrupt or incompetent to manage his or her affairs the existing Points in the joint account will be, subject to these rules, distributed back to the Members based on each Member’s actual contributions to the joint account less their proportional share (based on the amount of contributions made to the joint account) of any redemptions, upon receipt and registration of written notice by Imperial. Notwithstanding anything to the contrary herein, Imperial shall not be liable to any of the Member(s) of the joint account, or any other person or entity, for any redemption of Points made by a Master Member, an Authorized Redeemer or their respective Authorized Contact prior to Imperial receiving satisfactory written notice of, and registering in its records, the desire of the Master Member to no longer be the Master Member, no longer be a Member of the joint account or the death, bankruptcy or incompetency of the Master Member. If the remaining Members wish to designate a new Master Member, they must submit this request in writing following the procedure in 2.1.

2.4 At any time, a Member who is not a Master Member or its Authorized Contact (as defined in 2.5) may request to be removed from a joint account by either submitting an Unlink Accounts Form to the address indicated on the form, or by requesting such change after being authenticated as a Member or the Authorized Contact by the Customer Service and Support Centre (1-800-567-3776). The Member who is not a Master Member requesting their removal from the joint account will have their Points existing in the joint account prior to the request being recorded by Imperial transferred from the joint account back to that Member’s individual account based on that Member’s actual contributions to the joint account less their proportional share (based on the amount of contributions made to the joint account) of any redemptions processed prior to the recording of the change by Imperial. The removal of that Member’s Points from the joint account will be effective approximately 2 to 3 weeks after: (a) Imperial receives and registers the properly completed Unlink Accounts Form; or (b) that Member or its Authorized Contact has been authenticated and requested such change from the Customer Service and Support Centre.

2.5 At any time, a Member may add an authorized contact to their account (“Authorized Contact”). An Authorized Contact is defined as an individual that acts as a proxy for the Member and, subject to any exceptions noted in these rules, can make any account changes on behalf of the Member and also qualifies to redeem Points on the Member’s behalf. A Member may only add one Authorized Contact. Any Member wishing to add an Authorized Contact must be authenticated as the account owner and must confirm the name and relationship of the Authorized Contact in question in order to grant permission. Imperial shall not be liable to any Member, or any other person or entity, and the Member shall be responsible for, any action or inaction of an Authorized Contact, including without limitation the redemption of Points made by an Authorized Contact prior to Imperial receiving satisfactory written notice of, and registering in its records, the desire of the Member to remove the Authorized Contact, or the death, bankruptcy or incompetency of the Authorized Contact.

3 Esso Extra Points

3.1 Base Points are awarded to Members who, at Participating Stations, purchase eligible goods and services using: any method of payment accepted at Participating Stations (except a PC Financial Mastercard®) in conjunction with the Esso Extra card. For base Points to be awarded, the Esso Extra card used must be used in connection with the payment transaction but before the sale is completed. Unless otherwise stipulated, Points awarded under 3.1 will be registered and available for redemption as of the last processing period (will usually take up to 72 hours). In certain situations (e.g. statutory holidays) system operations may delay this timing.

3.2 Subject to any exceptions noted in these rules, base Points may be awarded by Imperial to Members on the basis of one Point for each full dollar after tax (excluding cents) spent in each completed transaction for purchases of eligible goods and services at Participating Stations.

3.3 Subject to any exceptions noted in these rules, at Participating Stations, bonus Points may be awarded for the following purchases: (a) three (3) bonus Points for each full dollar after tax (excluding cents) spent in each completed transaction for Supreme+ grade gasoline; (b) two (2) bonus Points for each full dollar after tax (excluding cents) spent in each completed transaction for Supreme grade gasoline; (c) one (1) bonus Point for each full dollar after tax (excluding cents) spent in each completed transaction for Extra grade gasoline.

3.4 Subject to any exceptions noted in these rules, promotional Points may be awarded to Members for promotional offers, for which details will be made available while the offer is valid and subject to completion of the promotion terms and conditions as may be advertised from time to time at Participating Stations, online, or through digital communications (emails, banners or similar) and in the quantity described in the promotional materials.

3.5 Subject to any exceptions noted in these rules, a Member that uses an accepted commercial fleet card as their method of payment may accrue Points as long as the Esso Extra account is registered under an individual’s name.

3.6 At Participating Stations, Points will NOT be awarded for: (a) some cash transactions at isolated terminals including coin-operated car washes and other similar types of circumstances; (b) the purchase of alcoholic beverages or tobacco products; (c) cash advances; (d) the purchase of Esso and Mobil Gift Cards (but Points will be awarded in accordance with these rules when Esso and Mobil Gift Cards are redeemed); (e) bottle deposits; or (f) specific transactions that do not comply with additional unpublished limitations Imperial has implemented to attempt to minimize fraud. The fraud limitations referred to in 3.6(f) are not publicized because publication would assist a fraudster. Imperial reserves the right to limit the amount of Points earned in a single transaction. For non-gasoline, single-item purchases at Participating Stations greater than $150.00, Points will be awarded only at Imperial’s sole discretion. Any transactions, purchases, advances or deposits not addressed in 3.6 will be referred to as a purchase of an eligible good or service or an eligible purchase.

3.7 In the event that the point-of-sale system is not operating at a Participating Station (i.e. the Points cannot be captured electronically), the attendant will, upon request, enter the transaction manually when the point-of-sale system resumes operation. In these cases, Points may not be available for redemption within 72 hours of the purchase.

3.8 Credits or refunds will reduce or cancel Points that were awarded for the original purchase.

3.9 Imperial will not send statements to Members setting out their Point totals (see 3.10 and 3.12).

3.10 In most cases of transactions (cash, Speedpass™ key tag, Speedpass+™ app, credit approved and debit card) at Participating Stations, a Member’s individual or joint account Point total will appear on the purchase receipt under Balance; base Point, bonus Point and promotional Point totals for the current sale will appear on the purchase receipt under ”Base Pts”, ”Fuel Grade Pts” and “Promo Bonus” respectively. Points indicated on the receipt will be presumed to be accurate, unless otherwise determined by Imperial in its sole and absolute discretion.

3.11 If a Member believes a Point discrepancy exists, he or she should call the Customer Service and Support Centre (1-800-567-3776) within 30 days of becoming aware of the possible discrepancy. If Points were not properly issued or registered, Imperial reserves the right to refuse to issue, register or honour any Points, or if registered, to cancel Points (see 5.12).

3.12 Members may also obtain their individual or joint account Point total by: (a) accessing the Esso Extra Program website (www.essoextra.com); or (b) calling the Customer Service and Support Centre (1-800-567-3776).

3.13 Points have no cash value and cannot be exchanged for cash or credit. Points may be exchanged or transferred except as outlined in these rules. Points may not be sold, purchased, gifted, bartered, mortgaged, or made subject to any security, interest or charged.

3.14 If a Member becomes bankrupt, the Member’s Points in the Member’s individual account or contributed to a joint account shall be deemed to have been forfeited and void immediately prior to the bankruptcy.

3.15 In the case of an individual account, if a Member is inactive – that is, the Member does not acquire, and/or the Member and/or its Authorized Contact do not redeem, any Points over a period of twelve (12) consecutive months, all accumulated Points will expire. In such a case, Imperial will send an inactivity notice to the Member (but not its Authorized Contact), at least 30 days but no more than 60 days before the expiry date of the Points, reminding the Member that their inactivity will result in the expiry of the Member’s Points, and specifying the date on which the Points will expire.

3.16 In the case of a joint account, if all Members of the joint account are inactive – that is, none of them acquire and/or redeem any Points– over a period of twelve (12) consecutive months, all accumulated Points in the joint account will expire.
In such a case, Imperial will send a notice to all Members of the joint account (but not to the Authorized Contact of any such Members), at least 30 but no more than 60 days before the expiry date of the Points, reminding them that their inactivity will result in the expiry of their Points, and specifying the date on which the Points will expire.

3.17 In the event of a lost or stolen Esso Extra card, the Member may request a new Esso Extra card at a Participating Station. In order for Points accumulated on the old card to be available for redemption on the new card, reference to the old card must be made on the new Esso Extra card registration form, in which case the lost or stolen card will be suspended and not permitted to redeem Points.

3.18 If a Member dies, the Member’s account will be closed and any Points in the Member’s individual account or contributed to a joint account shall be forfeited. Imperial will not participate in any estate allocation proceedings.

3.19 If a Member divorces or separates from a spouse, the Member’s Points are not divisible or transferable. Imperial will not participate in any divorce settlement proceedings.

4 Redemption of Esso Extra Points

4.1 In the case of an individual account, and subject to the other limitations in these rules, the Member and its Authorized Contact are the only people entitled to redeem Points. Only Points that are registered at the time of redemption may be redeemed. When a Member has sufficient available Points and wants to redeem them for a reward selected from items available in the current Loyalty catalog, the Member or its Authorized Contact must either: (a) for On-Site Rewards (these are rewards that are available at Participating Stations), present his or her Esso Extra card to an attendant at a Participating Station and ask the attendant for the reward (the attendant will then proceed to redeem the reward instantly, subject to availability of the reward at that Participating Station, and the Member’s total Points will be reduced by the amount required to obtain the reward); or (b) for other rewards (these are rewards that are not available at Participating Stations) the Member or its Authorized Contact must: (i) call the Customer Service and Support Centre (1-800-567-3776); or (ii) access the Esso Extra Program website (www.essoextra.com). Once positive identification of the Member or its Authorized Contact satisfactory to Imperial is made, the Member’s total Points will be reduced by the amount required to obtain the reward and the reward will be sent to the Member, subject to availability of the reward at the redemption site. Please allow approximately 6 to 8 weeks for receipt of reward.

4.1.1 Imperial has implemented additional unpublished limitations on redemptions to attempt to minimize fraud. These additional unpublished limitations are not publicized because publication would assist a fraudster.

4.1.2 A Member can only redeem in the province that is listed in their address in their customer profile.

4.2 In the case of a joint account, unless an "Authorized Redeemer" has been appointed, the Master Member and its Authorized Contact (if applicable) is/(are) the only person(s) entitled to redeem the Points. For greater certainty, Joint Member(s) can only contribute Points but cannot redeem Points. In order for an "Authorized Redeemer" to be appointed, the Master Member or its Authorized Contact must request that another Member or Members who collect Points in the joint account be given authority to redeem Points ("Authorized Redeemer"). The Master Member makes this request either by: (a) submitting a completed Link Account Form to the address indicated on the form, authorizing another Member to redeem any and all Points; or (b) by requesting such changes after being authenticated by the Customer Service and Support Centre (1-800-567-3776). The authorization of Points redemption by the Authorized Redeemer will be effective either after (x) the Master Member or its Authorized Contact has been authenticated and has requested the addition of the Authorized Redeemer; or (y) approximately 2 to 3 weeks after Imperial receives and has registered the properly completed Link Account Form.

4.3 In the case of a joint account, when the account has sufficient available Points and the Master Member, an Authorized Redeemer or their applicable Authorized Contact wants to redeem those Points for a reward selected from the current Loyalty catalogue, that Master Member, Authorized Redeemer or Authorized Contact must either: (a) for On-Site Rewards (these are rewards that are available at Participating Stations), present the applicable Member’s Esso Extra card, to an attendant at a Participating Station and ask the attendant for the reward (the attendant will then proceed to redeem the reward instantly, subject to availability of the reward at that Participating Station, and the joint account’s total Points will be reduced by the amount required to obtain the reward); or (b) for other Rewards (these are rewards that are not available at Participating Stations): (i) call the Customer Service and Support Centre (1-800-567-3776); or (ii) access the Esso Extra Program website (www.essoextra.com). Once positive identification of the Master Member, the Authorized Redeemer or their applicable Authorized Contact satisfactory to Imperial is made, the joint account’s total Points will be reduced by the amount required to obtain the reward. Each Member in the joint account will have a proportionate reduction (based on the amount of contributions made to the joint account) of their contributed Points to the account. A reward will then be sent to the Master Member or the Authorized Redeemer who redeemed the Points, subject to availability of the reward. Please allow approximately 6 to 8 weeks for receipt of reward.

4.4 Rewards are not intended to be a discount for the Member nor a premium from Imperial on the price of the goods bought to earn the underlying Points. Rewards merely represent the redemption mechanism to allow a Member to redeem Points.

4.5 Imperial is not responsible for lost or stolen rewards. Points remain the property of Imperial.

4.6 Rewards cannot be exchanged for cash or credit.

4.7 The Member is not required to pay any additional consumer taxes upon redemption of a reward. In some instances, the Member may be required to pay a bottle or can deposit for the selected reward (see also 5.7).

4.8 Rewards are subject to availability.

4.9 Imperial does not permit any cancellations, exchanges or refunds for tickets, gift cards, certificates or merchandise once the reward fulfillment has taken place.

5 The Program in General

5.1 Efforts have been made to ensure that all the information contained herein and all information made available by Imperial about the Program is accurate and correct. However, Imperial is not responsible for any errors or omissions.

5.2 Any waiver by Imperial on the strict observance, performance and compliance of the rules contained herein (whether explicitly or by course of conduct) shall be effective only in the specific instance, and shall not waive any other rights of Imperial.

5.3 With respect to Members residing outside of the Province of Quebec: Imperial may suspend, amend or terminate the Program in whole or in part at any time, and without notice unless required by law. Imperial may change any of these rules, the Program, benefits and procedures at any time, and without notice, unless required by law, EVEN IF THIS AFFECTS Points ALREADY RECORDED OR REGISTERED. In the event we discontinue the Program, Imperial may, but shall not be obligated to, provide 60 days’ notice to Members within which redemption of Points will be accepted (or to allow such other period of time in which redemption of Points will be accepted as Imperial may determine in its sole discretion). Notices to advise of the Program’s termination, suspension, or amendment may be: (a) posted at Participating Stations; (b) posted at essoextra.com; (c) e-mailed to the Member’s e-mail address on file and/or (d) provided to any other contact information Imperial may have on file in Imperial’s sole discretion. Imperial may, but shall not be obligated to unless required by law, provide any other notice. For greater certainty, where the Program is being terminated, this agreement is also terminated, and a Member’s Points shall expire concurrently with the termination of the Program, provided that Imperial may, but shall not be obligated to, extend the expiry date for the Points beyond the termination of the Program, in its sole discretion, in which case this agreement, with the exception of those provisions regarding the earning of Points, will continue to apply for such period.

5.4 With respect to Members residing in the Province of Quebec: Imperial may restrict, suspend, amend or terminate the Program, including these rules, in whole or in part, regarding, but not limited to:

  • The nature and ownership of the Program;
  • The duration of the Program, including, but not limited to, the ability to suspend and/or terminate the Program or a Member’s participation therein, in whole or in part, at any time;
  • The enrolment, participation and membership conditions, eligibility requirements and restrictions;
  • The management of accounts and joint accounts;
  • The earning of Points at Participating Stations and at other vendors, Points’ classes and values, excluded transactions or products and special offers;
  • The conditions applicable to the use of the Esso Extra card;
  • The conditions and requirements applicable to earning, redeeming, exchanging, transferring, expiring or otherwise using Points;
  • Communication with Members, Master Members, Authorized Redeemers and/or Joint Member(s), where applicable;
  • The rights, obligations and liability of Members, Master Members, Authorized Redeemers, and/or Authorized Contacts, as well as Imperial;
  • The dispute resolution processes; and/or
  • The management of personal information.

Before making an amendment and if that amendment pertains to an essential element of the Program or of these rules, Imperial will provide written notice to the Members in Quebec by sending them an email, or using any other contact information we have for them in our discretion, between the 90th and the 60th day preceding the coming into force of the amendment, which notice will set out the new clause only, or the amended clause and the clause as it read formerly, and the date of the coming into force of the amendment. Clause as it read formerly Revised clause, as of June 12, 2020 If the amendment pertains to a non-essential term of the Program or of these rules, Imperial will provide written notice to the Members in Quebec by sending them an email, or using any other contact information we have for them in our discretion, at least 30 days before the amendment comes into force, which notice will set out the new clause only, or the amended clause and the clause as it read formerly, and the date of the coming into force of the amendment. Additionally, Imperial will inform the Member of its rights to refuse the amendment or cancel their membership without cost, penalty or cancellation indemnity by sending Imperial a notice to that effect no later than 30 days after the amendment comes into force if the amendment entails an increase in the Members obligations or a reduction in Imperial’s obligations. If a Member does not exercise his/her right to refuse the amendment and cancel participation in the Program by sending Imperial notice no later than 30 days after the amendment comes into force, his/her continued participation in the Program at any time after period will constitute consent to be bound by the amendment(s).

Notwithstanding the above, Imperial may unilaterally amend for a temporary period an essential element of the Program, including, but not limited to, an essential element of these rules, to a Member’s advantage.

In addition to the above notice requirement(s), notices to advise of the Program’s termination, suspension, or amendment may also be: (a) posted at Participating Stations; (b) posted at essoextra.com; (c) e-mailed to your e-mail address on file; and/or (d) provided to any other contact information we may have on file for you in our sole discretion. For greater certainty, where the Program is being terminated, this agreement is also terminated, and a Member’s Points shall expire concurrently with the termination of the Program, provided that Imperial may, but shall not be obligated to, extend the expiry date for the Points beyond the termination of the Program, in its sole discretion, in which case these rules (with the exception of those provisions regarding the earning of Points), will continue to apply for such period.

5.5 By receiving a reward, the Member releases Imperial, its partners and affiliates and their respective advertising and promotional agencies, and the independent judging organization from all liability. Imperial is not responsible for lost or stolen rewards.

5.6 The Member must inform Imperial of any change in his or her mailing address and email address by calling the Customer Service and Support Centre (1-800-567-3776) or update his/her address using www.essoextra.com. Imperial will have no liability for lost, delayed or misdirected mail or email, or any consequences thereof. Imperial is not responsible for delay or failure of Points to be recorded or registered.

5.7 The Member is responsible for any federal or provincial income tax liabilities arising from the receipt of any rewards.

5.8 Imperial may occasionally choose to offer special offers to selected Members who meet certain prequalifying criteria.

5.9 By participating in the Program, a Member agrees to abide by all rules contained herein and elsewhere, as amended. By acting as an Authorized Contact, an Authorized Contact agrees to abide by all rules contained herein and elsewhere, as amended. Any violation, fraud or abuse of the Program by a Member or its Authorized Contact may, at Imperial’s sole discretion, result in the Member being cancelled from the Program and the Member’s Points being forfeited, without compensation. Imperial may terminate the Esso Extra card and account of any Member under the Program and cancel any accumulated Points and certificates if the Member, its Authorized Contact or any Member with an interest in a joint account misrepresents any information to Imperial or Imperial suspects, in its sole discretion, that Member or Authorized Contact abuses the Program in any way. Points that are cancelled under 5.9 for any reason are void without compensation and are not redeemable.

5.10 At any time, including after a request for Point redemption has been received, Imperial may suspend or terminate a Member's participation in the Program if the Member is not in good financial standing with Imperial.

5.11 Personal information provided by the Member in their application for an: Esso Extra card or provided subsequently, is maintained in a separate file for the purposes of Imperial promotions and the marketing of goods and services by Imperial alone or in conjunction with other third parties. The Member’s file is stored by Imperial’s representative on servers based in Toronto, Ontario. Some or all of the Personal Information we collect may eventually be stored in a cloud based structure with servers in Canada and in the United States. As a result, some or all of the Personal Information we collect may be stored or processed on servers located outside your jurisdiction of residence, including in the United State, whose data protection laws may differ from the jurisdiction in which you live. As a result, this information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to laws in those jurisdictions. Only Imperial employees and its duly authorized representatives who have a need to access the Member’s file in carrying out their responsibilities will have such access. The Member has a right to access the personal information contained in their file. The Member’s participation in this Program shall constitute consent to Imperial’s continued maintenance of the Member’s file and to sharing of information in the Member’s file with third parties for the purposes set out above and below. A limited amount of your personal information, which may include your name, Esso Extra member number, address and postal code, may also be shared with Imperial’s agents, dealers, distributors or any company with an ongoing business relationship with Imperial for the purpose of ensuring the legitimate participation in the Program and investigating suspected fraud relating to the use of Esso Extra cards or payment devices that include Esso Extra benefits such as Speedpass device, and Speedpass+ app. If the Member wishes to access, request a correction or have Imperial discontinue maintenance of his or her file, or to withdraw his or her consent to the use or disclosure of information in his or her file, or to make a complaint or inquiry you should write to Esso and Mobil Customer Care P.O. Box 49177 Ogden Calgary, AB T2C 3W5 or call 1-800-567-3776.

5.12 With respect to Members residing outside of the Province of Quebec: Any disputes regarding the Program, and all interpretation of these rules and any administrative or other procedures as may be established by Imperial from time to time will be resolved by Imperial in its sole discretion. All determinations by Imperial shall be final and binding on Members and Authorized Contacts. Imperial’s liability under the Program, including for negligence or breach of contract, is limited to returning the Points redeemed in the circumstances or, where no Points were redeemed, to Cdn. $0.0001 for each Point registered and available to the Member or Master Member as the case may be at the time the liability arose. Imperial shall have no liability, including for negligence or breach of contract to any Member who has requested that their Points accrue to a joint account.

5.13 Program ownership resides with Imperial. Imperial reserves the right to transfer the operation of the Program to a successor company or a third party. With respect to Members residing outside the Province of Quebec, the Program and these rules are governed by Ontario law and the laws of Canada applicable therein. With respect to Members residing in the Province of Quebec, the Program and these rules are governed by Quebec law and the laws of Canada applicable therein.

5.14 Any of the provisions set out above are void where prohibited by law.

Thank you for being a member.
The EXTRA PRIVILEGES program has ended.
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